Users could opt for different Service Agreements to obtain the following technical support as well as upgrades on after-sales services and warranties:
Technical support via the Phone and the Internet
Sonus and red-ant provide technical support and remote monitoring via secure VPN connection to the measurement system and desktop sharing tools. Questions from the user can be answered directly to ensure fast reactions and an optimal knowledge transfer.
Our NVH engineers are able to adapt to specific requests such as programming of CustomVIs for special cases and changes in the test procedures.
System upgrade and maintenance
On-site checks, calibration and upgrades on the soft- and hardware of the measurement system can be made available to ensure updated and failure free operations.
For general information on after-sales services and support, please see our Services Section.